Incident resolved We have been continuing to monitor system performance and we are confident that the issues from Thursday 11th July have been resolved. You should see that access to the system and system speeds have returned to normal.
This period of degraded system performance was extremely disruptive and we’re sorry for the impact this has had on you and your customers. We'll be providing a full explanation of the reasons for the issues in the coming days.
Posted Jul 12, 2019 - 12:17 BST
Monitoring
The backend supplier Spektrix is experiencing slowness on their systems. The list of affected events is below.
WA96, 80s Classical 11K3L, A Celebration of the Music from Game of Thrones, Lord of the Rings, and The Hobbit 108KG, A Doll’s House TE0G, A Midsummer Night\s Dream 10EDR, Aliens Love Underpants UCX6, All You Need Is Love - The Discovery Of Beatlemania 11P42, Baby Reindeer JUMY, BC 2018/19: Mark Padmore and Paul Lewis perform Schumann\s Dichterliebe WHAN, Beasts of London 10L8N, Ben Fogle - Tales From the Wilderness YB16, BIG The Musical 10WRC, Billionaire Boy UCX8, Billy Pearce - Rock with Laughter Special! YNMC, Black Chiffon ZR9A, Black is the Color of my Voice 10AV4, Caissie Levy 11P44, Chiaroscuro 108KJ, Cinderella 127C4, Cinderella - The Rockin\ Panto 11P46, Collapsible UCXA, Crooners - A Rip Roaring Comedy Music Show XYYR, Dinosaur World Live TE0J, Evita RZL4, Faith – The George Michael Legacy YBLJ, Fast 10L6E, Games for Lovers 11K3N, Harry Potter and the Philosopher\s Stone™ In Concert WDU0, Here Come the Boys 11P48, I Wanna Be Yours NBDL, In the Night Garden Live (Blackpool) NRPU, In the Night Garden Live (Darlington) Y4U2, In the Night Garden Live (Eastbourne) Y3HA, In the Night Garden Live (Leicester) PEDU, In the Night Garden Live (Skegness) Y2MA, Irving Berlin\s White Christmas XXRJ, Jeremy Jordan Live In London Z37U, Jim Davidson 11JW4, Jimmy Carr: Terribly Funny UCXR, Joe Longthorne’s Music Hall Matinees 127C8, Julius (Call me Ceasar) Caesar XF5G, K.D. Lang: Ingénue Redux – 25th Anniversary Tour WCEE, Kelli O\Hara 13E0G, Les McKeown\s Bay City Rollers Live 11P4A, Level Up 10EDU, Little Baby Bum Live 108KL, Love, Love, Love 10BLY, LULU - On Fire YBLL, Martha, Josie and the Chinese Elvis YY04, Michael Jackson – The Legacy VVMA, Milkshake Live - Aberdeen Y3GJ, Milkshake! Live - Milkshake Monkey\s Musical - Carlisle 10EDW, Monstersaurus YKVW, Mother of Him 11K3R, Music From the Movies NFHE, Napoli, Brooklyn UCJN, Nativity! The Musical 10P2E, Our Lady of Kibeho 10NVW, Peter Pan 10AFE, Reuben James Trio R674, Roy Chubby Brown 12MAN, Sierra Boggess NJ3G, Six The Musical 108KN, Solaris 108KR, Sophocles’ Antigone: The Burial At Thebes 12JB6, Soul of Shaolin 12440, Stick Man (Telford) TU8W, Strange Fruit YBLN, Stray Dogs 10P2G, Sucker Punch NFHJ, Summer Rolls YL3G, Sydney & The Old Girl VNBJ, Tabby McTat YBHY, The Actor\s Nightmare 11P4C, The Arrival Z37J, The Billy Fury Years UCYE, The Carpenters Experience 38WI, The Comedy About A Bank Robbery JYUR, The Comedy About A Bank Robbery + 2 Course Post Theatre Meal @ Le Caprice 100FN, The Comedy About A Bank Robbery + 2 Course Meal with wine @ Brumus Bar & Restaurant, Haymarket Hotel JYUU, The Comedy About A Bank Robbery + 2 Course Pre Theatre Meal @ Le Caprice MLEJ, The Comedy About A Bank Robbery and Planet Hollywood meal package 100FW, The Comedy About A Bank Robbery and Planet Hollywood ticket and meal package from £40.75 P4WC, the end of history... ZR9C, The Falcon\s Malteser by Anthony Horowitz 10P2J, The Gift 11P4E, The High Table UCYG, The Jersey Beats – Oh What A Nite! PHWG, The Joe Longthorne Show WM0L, The Mousetrap + 2 Course Post Theatre Dinner @ The Ivy VX6G, The Mousetrap 2019 ZT3A, The Mousetrap 2019-20 114C6, THE PERMANENT WAY by David Hare 10JNG, The Prince of Egypt UHER, The Ronnie Scott\s All Stars present: \The Ronnie Scott\s Story\ YNZL, The Snow Queen WA98, The Symphonic Sounds of Back to Basics YTEA, The Time of Our Lies 10EDY, The Very Hungry Caterpillar Show WJW0, The View UpStairs YKL2, The Weatherman 3DXV, The Whitney Houston Experience - starring Nya King 43P2, TINA - The Tina Turner Musical JYXW, TINA - The Tina Turner Musical & 2 Course Pre Theatre Dinner @ Hawksmoor (Seven Dials) VYN6, TINA - The Tina Turner Musical + 2 Course Post Dinner @ J Sheekey VVFW, TINA - The Tina Turner Musical + 2 Course Pre Theatre Meal @ Balthazar 43P5, TINA - The Tina Turner Musical + 2 Course Pre Theatre Meal @ Ivy Market Grill 43P6, TINA - The Tina Turner Musical + Post Theatre Meal @ The Ivy P5XJ, Variant 31 - An Immersive Survival Experience UCYR, Viva Voulez Vous! A celebration of the music of ABBA UCYU, Viva! - The Vegas Variety Show WG30, War Horse YBJ0, Warheads 10P2L, Welcome To Iran 3WR0, Witness for the Prosecution XKEG, Witness for the Prosecution + Free Drink YEGL, ZOG 11FUE, Zog (Reading)