All Systems Operational

About This Site

This status page lists the status of the core services directly within Ingresso's control: our API and our white label websites.

We do not list the status of the backend systems that we connect to, however when there is a problem with a backend system we receive an automated alert and then advise them of the issue.

API Operational
90 days ago
99.94 % uptime
Today
White label websites Operational
90 days ago
99.9 % uptime
Today
Supplier ticketing systems Operational
Reporting ? Operational
90 days ago
100.0 % uptime
Today
Supplier connectors ? Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 19, 2022

No incidents reported today.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022
Resolved - The issue is now resolved and events should be onsale again.

Sorry for any inconvenience caused.

May 11, 16:46 BST
Investigating - The UK instance of AudienceView system is currently experiencing problems.

The list of events below may be affected. Their tech team are aware of the issue and are waiting for them to identify a fix for the issue.

1AVPG Disney's The Lion King (Edinburgh)
1D62W The Ocean at the End of the Lane
1DHUC Jersey Boys
1DJ1G The Art of Banksy
1DPLR Pretty Woman The Musical
1DR6R Disney's The Lion King
1DU1L Wicked
1DVRJ Moulin Rouge! The Musical
1E48W The Glass Menagerie
1E5MW Cabaret
1EABG The Seagull
1EC9G Palace Theatre, Manchester: Disney's Beauty and The Beast
1ECHE Palace Theatre, Manchester: Disney's The Lion King
1EGKL Mad House
1EH8J Ambassadors Theatre, London: Cock
1EJ0Y The Doctor
41E8 The Woman In Black
M3B2 Come From Away
1EKTC Dreamgirls: New Wimbledon Theatre

Apologies for any inconvenience caused.

May 11, 15:19 BST
Resolved - The issue is now resolved and events should be onsale again.

Sorry for any inconvenience caused.

May 11, 11:55 BST
Investigating - Some clients connected to Nliven are currently experiencing problems, specifically Nimax, Shaft and Hampton Court.

The list of affected events are below. We are currently investigating this to identify the problem, we should have some information in due course.

17YY4 The Play That Goes Wrong
18CKN The Drifters Girl
1DJW0 Get Up, Stand Up! The Bob Marley Musical
17YYA Harry Potter and the Cursed Child
1DYC8 SIX [VAU]

Apologies for any inconvenience caused.

May 11, 10:11 BST
May 10, 2022
Completed - The scheduled maintenance has been completed.
May 10, 07:31 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 01:00 BST
Scheduled - The atg_av supplier system will be offline for maintenance. This means the following events will be offline:

1AVPG Disney's The Lion King (Edinburgh)
1D62W The Ocean at the End of the Lane
1DHUC Jersey Boys
1DJ1G The Art of Banksy
1DPLR Pretty Woman The Musical
1DR6R Disney's The Lion King
1DU1L Wicked
1DVRJ Moulin Rouge! The Musical
1E48W The Glass Menagerie
1E5MW Cabaret
1EABG The Seagull
1EC9G Palace Theatre, Manchester: Disney's Beauty and The Beast
1ECHE Palace Theatre, Manchester: Disney's The Lion King
1EGKL Mad House
1EH8J Ambassadors Theatre, London: Cock
1EJ0Y The Doctor
41E8 The Woman In Black
M3B2 Come From Away
1EKTC Dreamgirls: New Wimbledon Theatre

May 9, 09:34 BST
Completed - The scheduled maintenance has been completed.
May 10, 00:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 22:02 BST
Scheduled - The Really Useful Theatres (RUT) system will be offline between 22:00 and 12:00am for a system upgrade. This means the following events will be offline:

1DE56 Back To The Future - The Musical
1CW32 Cinderella The Musical
1EKLR Disney's Beauty and the Beast
1DZ7A Frozen the Musical
1EFH8 Henning Wehn - It'll All Come Out In The Wash
3WT4 Matilda The Musical (London)
1DUML The Phantom of the Opera

May 9, 08:56 BST
May 9, 2022
Completed - The scheduled maintenance has been completed.
May 9, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 05:00 BST
Scheduled - Please note that Broadway Inbound will be conducting maintenance in their Production environment from Midnight to approximately 3 AM EST (5am to approx 8am UTC) this Sunday night May 8th into Monday, May 9th.
May 4, 10:14 BST
May 8, 2022
May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

No incidents reported.