All Systems Operational

About This Site

This status page lists the status of the core services directly within Ingresso's control: our API and our white label websites.

We do not list the status of the backend systems that we connect to, however when there is a problem with a backend system we receive an automated alert and then advise them of the issue.

API Operational
90 days ago
99.99 % uptime
Today
White label websites Operational
90 days ago
99.99 % uptime
Today
Supplier ticketing systems Operational
Reporting ? Operational
90 days ago
100.0 % uptime
Today
Supplier connectors ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 24, 2021

No incidents reported today.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021
Resolved - This incident has been resolved.
Oct 21, 15:26 BST
Monitoring - This is resolved.
Some users may still see the invalid certificate if occurred at the start of their journey
Oct 21, 15:12 BST
Update - Sites affected are
whitelabel.ingresso.io, tickets.agathachristie.com, tickets.tallstories.org.uk, tickets.sixthemusical.com, tickets.stilesanddrewe.com, www.musicals.uk.com, www.londontickets.uk.com, ingresso.seatplan.com, www.yourfirstclick.com, secure.londonticketclub.co.uk, bookings.ticketstoday.co.uk, bookings.londontheatre1.com, www.uktheatretickets.co.uk, tickets.mischiefcomedy.com, www.globaltickets.com, tickets.westend.com, entertainment.skiddle.com, www.fromtheboxoffice.com.au, theatre.hastaworld.com, amelie.artstickets.co.uk
Oct 21, 15:10 BST
Identified - Some whitelabel websites are serving an invalid certificate
Oct 21, 15:08 BST
Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021
Resolved - The supplier ticketing provider has confirmed a fix has been deployed 35 mins ago. Orders are now confirmed to be processing
Oct 13, 17:06 BST
Investigating - All reserves are failing on these systems starting as far back as 17:30 UTC 2021-10-12 (yesterday 6:30pm UK time).


The list of affected events is below. We have raised this issue with ticketing system provider for these systems and they have advised they are looking into the issue and will report back when they have further information

W2TC Australian Outback Spectacular
1DPBL Butch Bradley & Friends
1E3TW Elf On The Shelf's Magical Holiday Journey - Los Angeles
1E12G Ingresso Test Elf On The Shelf
1DPBC L.A. Comedy Club National Touring Comics
1DPBN RedNeck Comedy Magic
1DPC8 SkyJump
1DPBA SkyPod Experience Admission
1E53Y The Elf on the Shelf's Magical Holiday Journey 2021
1E53G The Elf on the Shelf's Magical Holiday Journey 2021
1DU6U Thrill Ride
Oct 13, 16:13 BST
Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.