All Systems Operational

About This Site

This status page lists the status of the core services directly within Ingresso's control: our API and our white label websites.

We do not list the status of the backend systems that we connect to, however when there is a problem with a backend system we receive an automated alert and then advise them of the issue.

API Operational
90 days ago
100.0 % uptime
Today
White label websites Operational
90 days ago
100.0 % uptime
Today
Supplier ticketing systems Operational
Reporting ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Nov 15, 2019

No incidents reported today.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 12, 2019
Completed - The scheduled maintenance has been completed.
Nov 12, 01:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 00:30 GMT
Update - We will be undergoing scheduled maintenance during this time.
Nov 6, 12:32 GMT
Scheduled - As part of our commitment to continually improve the stability and functionality of the Galaxy Connect platform, Gateway will be performing scheduled maintenance on the Europe West instance of Galaxy Connect on Tuesday, November 12, 2019, between 12:30 AM and 1:30 AM CEST. During this window, calls to the Connect API may fail.

List of event ids with event descriptions that will be affected:

14DFC - KidZania London
NV9Z - The Crystal Maze LIVE Experience (West End)
NVA1 - The Crystal Maze LIVE Experience London West End
JVP8 - The Crystal Maze LIVE Experience Manchester
NJ2E - The Crystal Maze LIVE Experience Manchester
Nov 6, 12:22 GMT
Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019
Resolved - This incident has been resolved.
Nov 6, 15:49 GMT
Investigating - Spektrix engineers are carrying out some much needed work behind the scenes. This may result in some intermittent system slowness. Please be assured that we are monitoring the system throughout and we will update you once this work is complete. Thank you for your patience whilst this is done.

'1681V','101 Dalmatians'
'1557U','Ages of the Moon by Sam Shepard'
'15E0G','An Act Of God'
'11P42','Baby Reindeer'
'WHAN','Beasts of London'
'10L8N','Ben Fogle - Tales From the Wilderness'
'10WRC','Billionaire Boy'
'108KJ','Cinderella'
'1664E','Cinderella'
'1805G','Cinderella (Middleton Arena)'
'127C4','Cinderella - The Rockin\' Panto'
'11P46','Collapsible'
'16MPE','Comedy Store For Kids'
'16LKL','David Nicholls: Sweet Sorrow'
'12NWU','Dear Zoo (Coventry)'
'168DV','Dragons and Mythical Beasts'
'17WYC','Ed Byrne : If I\'m Honest...'
'140AU','Fame (Barnstaple)'
'13KX8','Fame (Peterborough)'
'17YYC','Fame The Musical (Wembley Park)'
'YBLJ','Fast'
'162JN','Faustus: That Damned Woman'
'11P48','I Wanna Be Yours'
'16LVC','In the Night Garden Live (Blackpool)'
'16LEL','In the Night Garden Live (Crawley)'
'16KT6','In the Night Garden Live (Darlington)'
'16M70','In the Night Garden Live (Leeds)'
'16HZU','In the Night Garden Live (Leicester)'
'16G5C','In the Night Garden Live (Shrewsbury)'
'16EL2','In the Night Garden Live (Swansea)'
'Y2MA','Irving Berlin\'s White Christmas'
'164EY','Jack & The Beanstalk (Southport)'
'15T8C','Jack Dee'
'16NG8','Jimmy Carr - Terribly Funny'
'16MP4','Josh Widdicombe - Bit Much...'
'16LBL','Julian Clary - Born to Mince'
'18CKR','Juliet and Romeo'
'WCEE','Kelli O\'Hara'
'16M8Y','King Gong'
'13E0G','Les McKeown\'s Bay City Rollers Live'
'11P4A','Level Up'
'108KL','Love, Love, Love'
'13XUA','Madagascar the Musical (Southport)'
'16MPL','Manchester King Gong'
'YBLL','Martha, Josie and the Chinese Elvis'
'YY04','Michael Jackson – The Legacy'
'15T8N','Mr Men & Little Miss (Hedge End)'
'14MXE','Mr Men and Little Miss (Peterborough)'
'1827W','Much Ado about Nothing'
'13R3W','National Youth Theatre\'s A Midsummer Night\'s Dream'
'UCJN','Nativity! The Musical'
'16MPN','New Comedians'
'16MPR','New Stuff'
'16MPU','New Year\'s Eve Stand Up'
'16M90','New Year\'s Eve Stand Up & After Show'
'16M92','New Year\'s Eve Stand Up Show'
'15LMG','Omar Kamal Live in London'
'ZRCN','On Bear Ridge'
'10AFE','Reuben James Trio'
'15C80','Rob Beckett - Wallop'
'168CD','Rodgers and Hammerstein’s Carousel'
'16847','Romeo and Juliet'
'R674','Roy Chubby Brown'
'16N9E','Shen Yun 2020'
'12MAN','Sierra Boggess'
'1805E','Sir Ranulph Fiennes – Living Dangerously'
'17ZC6','Sister Act! The Musical'
'NJ3G','Six The Musical (London)'
'15T9W','Snow White & The Seven Dwarfs'
'1808J','Snow White & The Seven Dwarfs'
'13RHE','SNOWFLAKE'
'108KR','Sophocles’ Antigone: The Burial At Thebes'
'16MPW','Stand Up Thursday'
'15C7Y','Stephanie J Block – Unfinished Business'
'14TM8','Stick Man (Hedge End)'
'YBLN','Stray Dogs'
'10P2G','Sucker Punch'
'YL3G','Sydney & The Old Girl'
'15YKU','The Best In Stand Up'
'16M9C','The Best In Stand Up'
'16MPY','The Best In Stand Up'
'38WI','The Comedy About A Bank Robbery'
'JYUR','The Comedy About A Bank Robbery + 2 Course Post Theatre Meal @ Le Caprice'
'100FN','The Comedy About A Bank Robbery + 2 Course Meal with wine @ Brumus Bar & Restaurant, Haymarket Hotel'
'JYUU','The Comedy About A Bank Robbery + 2 Course Pre Theatre Meal @ Le Caprice'
'MLEJ','The Comedy About A Bank Robbery and Planet Hollywood meal package'
'100FW','The Comedy About A Bank Robbery and Planet Hollywood meal package'
'16M9E','The Comedy Lock-In with The Noise Next Door'
'16M9G','The Cutting Edge'
'15E0N','The Dublin Legends'
'10P2J','The Gift'
'11P4E','The High Table'
'UCYG','The Jersey Beats – Oh What A Nite!'
'10X8L','The Lion, the Witch and the Wardrobe'
'ZT3N','The Mousetrap + 2 Course Post Theatre Dinner @ The Ivy'
'ZT3A','The Mousetrap 2019-20'
'114C6','The Permanent Way by David Hare'
'10JNG','The Prince of Egypt'
'YNZL','The Snow Queen'
'16KW6','Tim Vine is Plastic Elvis'
'43P2','TINA - The Tina Turner Musical'
'JYXW','TINA - The Tina Turner Musical & 2 Course Pre Theatre Dinner @ Hawksmoor (Seven Dials)'
'VVFW','TINA - The Tina Turner Musical + 2 Course Pre Theatre Meal @ Balthazar'
'43P5','TINA - The Tina Turner Musical + 2 Course Pre Theatre Meal @ Ivy Market Grill'
'43P6','TINA - The Tina Turner Musical + Post Theatre Meal @ The Ivy'
'15LNW','Variant 31: An Immersive Survival Experience'
'WG30','War Horse'
'10P2L','Welcome To Iran'
'13RHG','WHEN THE CROWS VISIT'
'3WR0','Witness for the Prosecution'
'XKEG','Witness for the Prosecution + Free Drink'
'171FE','Wizard of Oz (Peterborough)'
'15ZNU','Zorro: The Musical in Concert'
Nov 6, 15:42 GMT
Nov 5, 2019

No incidents reported.

Nov 4, 2019
Resolved - This incident has been resolved.

The errors we saw represented a partial outage and so some transactions may have gone through during this time. One of Delfont's API servers was down for maintenance but still handling some of our network traffic. The network administrators for Delfont's IT infrastructure made some further changes to ensure that all API servers we can access are now responding normally, and have indicated that any future maintenance will be handled differently to ensure this kind of partial outage does not happen.
Nov 4, 12:10 GMT
Identified - The Delfont system is returning 503s

The list of affected events is below. We have raised this issue with Delfont Support and are awaiting their response.

"18CJY" "Curtains: A Musical Whodunnit"
"YH1C" "Dear Evan Hansen"
"11JJY" "Girl from the North Country"
"14XBA" "Hamilton"
"121PU" "Leopoldstadt"
"2BPS" "Les Miserables"
"WLMG" "Les Miserables: The All-Star Staged Concert"
"177TY" "Life of Pi"
"2BPO" "Mamma Mia!"
"VV3L" "Mary Poppins"
"14XG2" "Test"
"2BPR" "The Book of Mormon (London)"
"YYG4" "The Man in the White Suit"
"16LJC" "The Upstart Crow"
Nov 4, 10:50 GMT
Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.