In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 08:30 GMT
Scheduled - Multiple supplier systems will be undergoing maintenance during this window and intermittent disruptions to connectivity are expected for up to an hour.

Events possibly affected:
NAKU Against The Stream
JX1J Akhnaten
V1HR Barry Humphries' Silent Comedy Spectacular
VND6 Daniel Sloss
TYU4 Henning Wehn - Get On With It
MFDC Joan Baez
T27N Joseph and the Amazing Technicolor Dreamcoat
JVPL La boheme
PE88 Man of La Mancha
3WT4 Matilda The Musical (London)
JXVG Matilda The Musical + Pre Theatre Meal @ The Ivy Market Grill
3XYA Matilda the Musical with Free 2 Course Meal at Planet Hollywood
V4PG Matt Forde's Brexit Through the Gift Shop
UBJW Nigel Slater's Toast
JWWY ON YOUR FEET! The Story of Emilio and Gloria Estefan
W55L Paul Bunyan
41G9 School of Rock - The Musical
JXW2 School of Rock - The Musical + 2 Course Pre Theatre Meal @ Balthazar
41GD School of Rock - The Musical with Free Meal at Hard Rock Cafe
TG5R Showstopper! The Improvised Musical @ The Other Palace
WNTC The Greatest Love of All
JVR6 The Magic Flute
JVRW The Merry Widow
42KY The Phantom of the Opera
48K5 The Phantom of the Opera + 2 Course Meal @ Hix Soho
42KZ The Phantom of the Opera + 2 Course Post Theatre Meal @ Le Caprice
JXVU The Phantom Of The Opera + 2 Course Post-Theatre Dinner at The Ivy
46Y9 The Phantom of the Opera + 2 Course Pre Theatre Meal @ Le Caprice
JYN4 The Phantom of the Opera + 2 Course Pre Theatre Meal @ The Ivy Soho Brasserie
JXRW The Phantom Of The Opera + Pre Theatre Meal & Champagne Package @ The Ritz
JYM2 The Phantom of the Opera Show and Free Meal
NCMC Waitress

About This Site

This status page lists the status of the core services directly within Ingresso's control: our API and our white label websites.

We do not list the status of the backend systems that we connect to, however when there is a problem with a backend system we receive an automated alert and then advise them of the issue.

API   Operational
90 days ago
99.98 % uptime
Today
White label websites   Operational
90 days ago
99.99 % uptime
Today
Supplier ticketing systems   Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Feb 18, 2019

No incidents reported.

Feb 17, 2019

No incidents reported.

Feb 16, 2019

No incidents reported.

Feb 15, 2019
Resolved - We have been notified that the API has been fixed by the system's support team, and we have seen no issues with connections since 10.31AM.
Feb 15, 10:43 GMT
Investigating - We have been unable to connect to Nimax since 02:24.

Events affected include:
Event ID Name
2KDH The Play That Goes Wrong
PB5L Rip It Up
VCN2 Adam Kay: This Is Going to Hurt (Secret Diaries of a Junior Doctor)
W97N Bitter Wheat
1VLG THRILLER LIVE
3UF4 The Simon & Garfunkel Story
RXBW Liza Pulman Sings Streisand
TA4E The Gruffalo Live On Stage
TAEW A Beautiful Noise
TAEY Showstopper
3WVT Everybody's Talking About Jamie
V68E Horrible Histories Barmy Britain Part 4
JXZL True West
PBP8 Groan Ups
TGCE Emilia
Feb 15, 09:21 GMT
Resolved - We have been notified that the API has been fixed by the system's support team, and we have seen no issues with connections since 10.31AM.
Feb 15, 10:43 GMT
Investigating - We have been unable to connect to Charing Cross since 03:08.

Events affected include:
Event ID Name
PEX2 Violet
Feb 15, 09:23 GMT
Resolved - We have been notified that the API has been fixed by the system's support team, and we have seen no issues with connections since 10.31AM.
Feb 15, 10:43 GMT
Investigating - There has been a problem connecting to ATG since 02:24 AM GMT.

Events affected include:
Event ID Name
2GXJ Wicked
Feb 15, 09:19 GMT
Feb 14, 2019

No incidents reported.

Feb 13, 2019
Resolved - This incident has been resolved => The primary GCP database for payment services and control panel failed just before 9:30am and immediately started a process of failing over to a backup database. This took approximately 13 minutes during which time white label transactions were unable to be processed. The failover was successful and the database connectivity restored at which point full service was restored
Feb 13, 09:53 GMT
Identified - We have identified the issue and are currently working on a fix.
Feb 13, 09:46 GMT
Investigating - Our payment system started failing at 9:30 - this is affecting all checkout services. We are currently investigating this issue.
Feb 13, 09:43 GMT
Feb 12, 2019
Resolved - The system provider put steps in place to get performance back to normal. Our monitoring shows response times have returned to normal levels over the last hour
Feb 12, 15:45 GMT
Update - The system provider is currently investigating the problem.
We'll provide updates as they become available
Feb 12, 14:57 GMT
Identified - We've noticed in large increase in response time, and a proportion of requests timing out across a range of backends

The list of affected events is below:

VK10 80's Live
TE0G A Midsummer Night's Dream
UCX6 All You Need Is Love - The Discovery Of Beatlemania
M57A AN EVENING OF MUSIC AND DANCE with Birmingham Royal Ballet & The Royal Ballet Sinfonia
NP34 An Evening with Katherine Jenkins
VN9W An Evening with The Hairy Bikers
TU8N And the Rest of Me Floats
VN94 BARBARA DICKSON
JKFA BC 2018/19: Albion Quartet in Recital
JULN BC 2018/19: Amatis Trio in Recital
JVN2 BC 2018/19: Anaïs Gaudemard in recital
JUNR BC 2018/19: Aurora Orchestra
JVB6 BC 2018/19: Chineke! Orchestra – Dvořák, Goodyear and Grieg
JVBC BC 2018/19: Di Xiao – Femmes de Légende
JVLU BC 2018/19: Good Friday St Matthew Passion
JUKR BC 2018/19: Josep-Ramon Olivé in Recital
JVNA BC 2018/19: London Sinfonietta – Music for 18 Musicians
JUMY BC 2018/19: Mark Padmore and Paul Lewis perform Schumann's Dichterliebe
JVBE BC 2018/19: National Youth Orchestra of Great Britain – Chávez, Gershwin and Copland
JRZ4 BC 2018/19: Nicholas McCarthy in Recital
JVB8 BC 2018/19: Opera North – Aida
JV26 BC 2018/19: Oslo Philharmonic
JRZ6 BC 2018/19: Peter Moore in Recital
JV24 BC 2018/19: Russian Philharmonic of Novosibirsk
JUNU BC 2018/19: Scottish Chamber Orchestra and Nicola Benedetti
JVMY BC 2018/19: Sheku Kanneh-Mason
JVLW BC 2018/19: Symphony Orchestra of India – Scheherazade
WCC6 BC 2018/19: The British Paraorchestra – Terry Riley’s In C
WHAN Beasts of London
NFH4 Beneath The Blue Rinse
UHEJ Bill Laurance
UCX8 Billy Pearce - Rock with Laughter Special!
KRG8 Bing Live! (Buxton)
WKD6 Bing Live! (London)
M4PL Bing Live! (Shrewsbury)
JYAG Bing Live! (Skegness)
UY2Y Boyzlife
VN9A Brit Floyd - Another Brick In The Wall
RZL8 Cannon & Ball
VK0L Charlie Landsborough
UY30 Chicago Blues Brothers
VK12 Chris Norman - The original voice of ‘Smokie'
UY32 Circus of Horrors
TU8R CLASS
VK0N Count Arthur Strong
TGRE Counting Sheep
UCXA Crooners - A Rip Roaring Comedy Music Show
NFH6 Cry Havoc
N4NR Dead Dog in a Suitcase (and other love songs)
UY3Y DNA Mindreaders
UY34 Dr John Cooper Clarke
TUG6 Equus
UY3U Evil Blizzard
TE0J Evita
RZL4 Faith – The George Michael Legacy
UY36 Francis Rossi
JUNC Franco Fagioli and Il Pomo d'Oro
NFH8 Gently Down The Stream
N4NU Ghost Stories
VN9Y Giorgio Moroder
TU8U Going Through
TE0L Hansel and Gretel
VN9E Hanson - String Theory
NFHA Hell Yes I'm Tough Enough
NBDL In the Night Garden Live (Blackpool)
NPXJ In the Night Garden Live (Bradford)
NRPU In the Night Garden Live (Darlington)
NMWG In the Night Garden Live (Dorking)
NV2E In the Night Garden Live (Dunstable)
NFJG In the Night Garden Live (Poole)
NU78 In the Night Garden Live (Reading)
PEDU In the Night Garden Live (Skegness)
NU96 In the Night Garden Live (Weston-super-Mare)
NFHC Intra Muros
UHEL Kathryn Tickell
WCEE Kelli O'Hara
VVM0 Kinky Boots
VN98 KT TUNSTALL
TG26 Laura Benanti
RY8G Laura Michelle Kelly
N050 Leave to Remain
UCXU Les McKeown's Bay City Rollers
TLTN Les Musicals' Live Concert Tour
N1XG Madagascar The Musical (Reading)
V3Z0 Main Men of Musicals
UY38 Mercury - Queen
WKBG Mouthpiece
NG82 My Dad's Gap Year
PAE6 My Name is Lucy Barton
TLLY My Name is Lucy Barton + 2 Course Pre Theatre Meal
NFHE Napoli, Brooklyn
UCJN Nativity! The Musical
UCY6 Oh! What A Feeling: The Concert Tribute to Lionel Ritchie
TE0N Our Town
VK14 Preston Beer Festival
UY3A Psychic Sally
R674 Roy Chubby Brown
VNA0 Rufus Wainwright
VN9R Rumours of Fleetwood Mac
NP20 Russell Watson
UCYA Sam Bailey
UY3C Seven Drunken Nights
THT8 Shalamar
VK0R Sherlock Holmes: The Sign of Four
VK0U Sing-a-Long-a The Greatest Showman! (PG)
NJ3G Six The Musical (2019)
UCYC Snow White & The Seven Ugly B*****ds!
VFPN Soft Animals
UY3E Spirit of the Dance
VNA2 Stairway to Heaven: Led Zeppelin Masters
UY3G Stewart Francis
RXCA Stones In His Pockets
TU8W Strange Fruit
VNA4 Strictly Come Dancing, The Professionals
NFHJ Summer Rolls
VNBJ Tabby McTat
UHEN Talvin Singh
N4NW The Animals and Children Took to the Streets
VNA6 The Cat In The Hat
38WI The Comedy About A Bank Robbery
JYUR The Comedy About A Bank Robbery + 2 Course Post Theatre Meal @ Le Caprice
JYUU The Comedy About A Bank Robbery + 2 Course Pre Theatre Meal @ Le Caprice
MLEJ The Comedy About A Bank Robbery and Planet Hollywood meal package
N300 The Drifters
U9MR The Fizz
VM6J The Gin & Rum Festival
PHWG The Joe Longthorne Show
VK0W The Ladyboys Of Bangkok
NFHN The Last Temptation Of Boris Johnson
NFHR The Life I Lead
WM0L The Mousetrap + 2 Course Post Theatre Dinner @ The Ivy
VX6G The Mousetrap 2019
WAAN The Nutcracker
WKBJ The Paper Man
UHER The Ronnie Scott's All Stars present: 'The Ronnie Scott's Story'
MD0A The Wider Earth
43P2 TINA - The Tina Turner Musical
JYXW TINA - The Tina Turner Musical & 2 Course Pre Theatre Dinner @ Hawksmoor (Seven Dials)
VYN6 TINA - The Tina Turner Musical + 2 Course Post Dinner @ J Sheekey
VVFW TINA - The Tina Turner Musical + 2 Course Pre Theatre Meal @ Balthazar
43P5 TINA - The Tina Turner Musical + 2 Course Pre Theatre Meal @ Ivy Market Grill
43P6 TINA - The Tina Turner Musical + Post Theatre Meal @ The Ivy
MM3A UB40 - 40th Anniversary Tour
P5XJ Variant 31 - An Immersive Survival Experience
NFHU We're Staying Right Here
UY3R Wet, Wet, Wet
3WR0 Witness for the Prosecution
VN9L ZOG
VN9U ZOG
Feb 12, 14:48 GMT
Resolved - This issue has now been resolved.

There was an issue on the supplier ticketing system that caused the Ingresso purchases to fail with errors due to the common account email address that was being used to process the transactions. As a workaround, Ingresso have put in place an emergency fix to our integration for this type of supplier system to ensure that each transaction uses a unique email address, allowing purchases to continue, and we are starting to see purchases coming through once more.

This fix should prevent recurrence of this particular issue, and Ingresso is working with the ticketing system partner on addressing related issues around incident response. We are also planning to review the way purchases are made across all suppliers and ticketing systems, to avoid this kind of issue in the future.
Feb 12, 14:33 GMT
Identified - We have been seeing a high error rate from Aldephi for the `Waitress` event which is causing purchase failures.

The list of affected events is below. We have raised this issue with the venue and are working with them to resolve the issue.
- NCMC Waitress
Feb 11, 13:24 GMT
Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019
Resolved - Performance is now back to normal on the Delfont system. We are following up with the system provider to understand the cause.
Feb 8, 22:36 GMT
Identified - We've started receiving errors connecting from the Delfont supplier system at 11:26.

The list of affected events is below. We have raised this issue with their support provider and are awaiting an initial response.

JY74 Aladdin + 2 Course Meal @ Hix Soho
NKBJ All About Eve
4462 Company
JXG2 Company + 2 Course Pre Theatre Meal @ Hawksmoor Seven Dials
2ZF5 Disney's Aladdin
JXU4 Disney's Aladdin + 2 Course Post Theatre Dinner at The Ivy
NV3G Disney's Aladdin + 2 Course Pre Theatre Dinner at Ivy Market Grill
NUF8 Disney's Aladdin + 2 Course Pre Theatre Meal @ Ivy Soho Brasserie
JXGJ DISNEY'S ALADDIN + PRE THEATRE MEAL & CHAMPAGNE PACKAGE
2BPS Les Miserables
JY7W Les Miserables + 2 Course Dinner @ The Hix Restaurant
JXGR Les Miserables + Pre Theatre Meal & Champagne Package @ The Ritz
41D5 Les Miserables + Pre Theatre Meal @ The Ivy Soho Brasserie
WLMG Les Miserables: The All-Star Staged C...
2BPO Mamma Mia!
NUF6 MAMMA MIA! + 2 Course Pre Theatre Meal @ Ivy Market Grill
2BPR The Book of Mormon
JXU6 The Book of Mormon + 2 Course Post Theatre Dinner at The Ivy
N560 The Book of Mormon + 2 Course Pre Theatre Meal @ The Ivy Soho Brasserie
41D3 The Book of Mormon + Post Theatre 2 Course Meal @ Le Caprice
JY7R The Book of Mormon + Pre Theatre 2 Course Meal @ Le Caprice
NV5C The Catherine Tate Show Live
JX0Y The Inheritance Part 1
JX1E The Inheritance Part 1
N55R The Inheritance Part 1 + 2 Course Post Theatre Dinner at The Ivy
JX10 The Inheritance Part 2
JX1G The Inheritance Part 2
N55U The Inheritance Part 2 + 2 Course Post Theatre Dinner at The Ivy
NV2Y The Price
NV30 The Price + 2 Course Post Theatre Meal @ The Ivy
Feb 8, 20:28 GMT
Feb 7, 2019
Resolved - Issue has now been resolved
Feb 7, 18:43 GMT
Identified - We detected problem with ATG supplier API resulting in 100% of requests returning HTTP 502 responses, we have contacted ATG and are currently investigating the problem.
The list of affected events is below.

NTYC 9 to 5 the Musical + 2 Course Post Theatre Dinner @ J Sheekey
N756 9 to 5 the Musical + 2 Course Post Theatre Meal @ The Ivy
NUJ8 A Hundred Words for Snow
VBPA Admissions
JKF2 American Idiot (Birmingham)
JKF6 American Idiot (Brighton)
JULE American Idiot (Edinburgh)
JKGN American Idiot (Glasgow)
JKF4 American Idiot (Manchester)
NE2E American Idiot (Milton Keynes)
JKGL American Idiot (Wimbledon)
V1PW Austentatious
TAJ8 Betrayal
VVHC Betrayal + 2 Course Post Theatre Dinner @ J Sheekey
PDH0 Black is the Color of My Voice
JJ1W Caroline, or Change
M3B2 Come From Away
TLJL Dark Sublime
VVJE Dolly Parton presents 9 to 5 the Musical + 2 Course Pre Theatre Meal @ Balthazar
N75A Dolly Parton presents: 9 to 5 The Musical
N752 Dolly Parton presents: 9 to 5 the Musical + 2 Course Pre Theatre Meal @ Ivy Market Grill
WFVZ Fiddler on the Roof
PB0L Home, I'm Darling
VVJJ Home, I'm Darling + 2 Course Post Theatre Meal @ J Sheekey
PAWR Home, I'm Darling + 2 Course Post Theatre Meal @ The Ivy
TAK6 In the Night Garden Live (Manchester)
TAK8 In the Night Garden Live (Stoke-on-Trent)
TAKC In the Night Garden Live (Torquay)
TAKA In the Night Garden Live (Woking)
NV26 Kinky Boots (Bristol)
PB5J Kinky Boots (Glasgow)
NV4U Kinky Boots (Liverpool)
NV24 Kinky Boots (Milton Keynes)
NU0C Kinky Boots (Oxford)
NV3Y Kinky Boots (Stoke)
NP3Y Kinky Boots (Sunderland)
JY2A Nine Night
JWNN PINTER SEVEN - The Dumb Waiter / A Slight Ache
WATC Rosmersholm
WATW Rosmersholm + 2 Course Post Theatre Dinner @ The Ivy
PDH2 Scary Bikers
NA68 The Curious Incident of the Dog in the Night-Time
NA66 The Curious Incident of the Dog in the Night-Time + 2 Course Post Theatre Meal @ The Ivy
P4H4 The Lehman Trilogy
41E8 The Woman In Black
4E4N The Woman In Black + 2 Course Dinner @ Balthazar
PDH4 Trafalgar Studio 2, London: Soul Sessions
Feb 7, 12:21 GMT
Feb 6, 2019

No incidents reported.

Feb 5, 2019
Completed - The scheduled maintenance has been completed.
Feb 5, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 22:00 GMT
Scheduled - Multiple supplier systems will be undergoing maintenance during this window and intermittent disruptions to connectivity are expected for short period during this time.

Events possibly affected:
P8A6 100 Hearts - A Night Of Comedy
NAKU Against The Stream
JX1J Akhnaten
JZ3N Avenue Q
V1HR Barry Humphries' Silent Comedy Spectacular
P4HR Bing Live! (Birmingham)
M7XL Bing Live! (Port Talbot)
N15L BODY WORLDS London
VND6 Daniel Sloss
TYU4 Henning Wehn - Get On With It
NJUC In the Night Garden Live (Birmingham)
N5CE In the Night Garden Live (Wirral)
MFDC Joan Baez
T27N Joseph and the Amazing Technicolor Dreamcoat
JVPL La boheme
PE88 Man of La Mancha
3WT4 Matilda The Musical (London)
VVF8 Matilda The Musical + 2 Course Pre Theatre Meal @ Balthazar
VY9R Matilda The Musical + 2 Course Pre Theatre Meal @ Tredwells
VY8G Matilda The Musical + 3 Course Pre Theatre Meal @ Tredwells
JXVG Matilda The Musical + Pre Theatre Meal @ The Ivy Market Grill
3XYA Matilda the Musical with Free 2 Course Meal at Planet Hollywood
V4PG Matt Forde's Brexit Through the Gift Shop
UBJW Nigel Slater's Toast
JWWY ON YOUR FEET! The Story of Emilio and Gloria Estefan
41G9 School of Rock - The Musical
JXW2 School of Rock - The Musical + 2 Course Pre Theatre Meal @ Balthazar
41GD School of Rock - The Musical with Free Meal at Hard Rock Cafe
TG5R Showstopper! The Improvised Musical @ The Other Palace
JVR6 The Magic Flute
JVRW The Merry Widow
42KY The Phantom of the Opera
48K5 The Phantom of the Opera + 2 Course Meal @ Hix Soho
42KZ The Phantom of the Opera + 2 Course Post Theatre Meal @ Le Caprice
JXVU The Phantom Of The Opera + 2 Course Post-Theatre Dinner at The Ivy
46Y9 The Phantom of the Opera + 2 Course Pre Theatre Meal @ Le Caprice
JYN4 The Phantom of the Opera + 2 Course Pre Theatre Meal @ The Ivy Soho Brasserie
JXRW The Phantom Of The Opera + Pre Theatre Meal & Champagne Package @ The Ritz
JYM2 The Phantom of the Opera Show and Free Meal
NCMC Waitress
Feb 2, 22:04 GMT