Identified - We have not received updated packages for Six Flags. This means no Six Flags products are currently available via Ingresso.

We are in discussions with Six Flags to get the new packages and pricing and will inform partners when we have these.
The list of affected event IDs is below.

"10BW2"
"10BW4"
"10BW6"
"10BW8"
"151WN"
"151WR"
"151WU"
"151WW"
"151WY"
"151XA"
"151XC"
"151XE"
"151XG"
"151XJ"
"151XL"
"151XN"
"151XR"
"151XU"
"151XW"
"151XY"
"151YA"
"151YC"
"151YE"
"151YG"
"151YJ"
"151YL"
"151YN"
"151YR"
"151YU"
"151YW"
"151YY"
"151ZA"
"151ZC"
"151ZE"
"151ZG"
"151ZJ"
"151ZL"
"151ZN"
"151ZR"
"151ZU"
"151ZW"
"151ZY"
"166AU"
"19C3N"
"151X0"
"151Y0"
"151Z0"
"151X2"
"151Y2"
"151Z2"
"151X4"
"151Y4"
"151Z4"
"151X6"
"151Y6"
"151Z6"
"151X8"
"151Y8"
"151Z8"
"1520A"
"1520C"
"1520E"
"1520G"
"1520J"
"1520L"
"1520N"
"1520R"
"1520U"
"1520W"
"1520Y"
"1521A"
"1521C"
"1521E"
"1521G"
"1521J"
"1521L"
"1521N"
"1521R"
"1521U"
"1521W"
"1521Y"
"1522A"
"1522C"
"1522E"
"1522G"
"1522J"
"1522L"
"1522N"
"1522R"
"15200"
"15202"
"15204"
"15206"
"15208"
"15210"
"15212"
"15214"
"15216"
"15218"
"15220"
"15222"
"15224"
"15226"
"15228"
"VYCE"
"VYCG"
"X0FA"
"X0FC"
"X0FE"
"X0FG"
"X0FJ"
"X0FL"
"X0FN"
"X0FR"
"X0FU"
"X0FW"
"X0FY"
"X0G0"
"X0G2"
"X0G4"
"X0GE"
"X0GG"
"X0GJ"
"X0GL"
"X0L0"
"X0L2"
"X0L4"
"X0L6"
"X0LG"
"X0LJ"
"YJCA"
"YJCC"
"ZWN8"
"ZWNA"
Jan 7, 16:58 GMT

About This Site

This status page lists the status of the core services directly within Ingresso's control: our API and our white label websites.

We do not list the status of the backend systems that we connect to, however when there is a problem with a backend system we receive an automated alert and then advise them of the issue.

API Operational
90 days ago
99.83 % uptime
Today
White label websites Operational
90 days ago
99.84 % uptime
Today
Supplier ticketing systems Operational
Reporting ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jan 22, 2020

No incidents reported today.

Jan 21, 2020
Resolved - The outage was caused by intermittent networking failures upstream of the main Ingresso datacenter leading to connections between Ingresso and the wider internet failing. This was escalated to our hosting provider who informed us that they could see the network connection being repaired and that it would be back shortly.

Our first awareness of the issue started at 14:45 GMT and the issue persisted for 25 minutes, when at 15:10 GMT connectivity resumed and we then started again processing transactions.
Jan 21, 18:15 GMT
Monitoring - We've been informed by our service network provider that there was a period of intermittent connectivity between our servers and the wider internet. We are to believe this is now resolved.

We are now seeing successful purchases through our main API platform again. We are continuing to monitor the situation
Jan 21, 15:29 GMT
Update - It appears we are having networking issues in our main datacenter. We're continuing to investigate and are considering mitigation steps.
Jan 21, 15:07 GMT
Update - We are continuing to investigate this issue.
Jan 21, 14:55 GMT
Investigating - We're currently investigating an issue on our core API platform. This will also affect anyone using our whitelabel platform.
As a result, we're not registering any sales at present.
We are urgently looking into this and will update again soon
Jan 21, 14:52 GMT
Completed - The scheduled maintenance has been completed.
Jan 21, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 06:01 GMT
Scheduled - The Nederlander system will be offline between 0600 and 0800 for scheduled maintenance. This means the following events will be offline:

"event_id" "long_event_desc"
"10JNG" "The Prince of Egypt"
"10JL0" "The Prince of Egypt + 3 Course Pre Theatre Meal @ Oscar's Bar, Charlotte Street Hotel"
"10JL6" "The Prince of Egypt and a Free Meal"
"43P2" "TINA - The Tina Turner Musical"
"VVFW" "TINA - The Tina Turner Musical + 2 Course Pre Theatre Meal @ Balthazar"
"43P5" "TINA - The Tina Turner Musical + 2 Course Pre Theatre Meal @ Ivy Market Grill"
"43P6" "TINA - The Tina Turner Musical + Post Theatre Meal @ The Ivy"
Jan 20, 17:54 GMT
Jan 20, 2020
Completed - The scheduled maintenance has been completed.
Jan 20, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 00:01 GMT
Scheduled - The Old Vic system will be offline between 0000 and 0400 for a system upgrade. This means the following events will be offline:

"event_id" "long_event_desc"
"ZG76" "A Christmas Carol (The Old Vic)"
"ZG7C" "Endgame"
"ZG78" "Local Hero"
Jan 16, 17:06 GMT
Jan 19, 2020
Completed - The scheduled maintenance has been completed.
Jan 19, 17:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 11:30 GMT
Scheduled - The ENO system will be offline between 1130 and 1700 for a system upgrade. This means the following events will be offline:

"19VHG" "A Christmas Carol (London Coliseum 2020)"
"YJ9R" "Carmen"
"18Z1J" "English National Ballet 70th Anniversary Gala"
"ZFNR" "Hairspray"
"YJ9U" "Luisa Miller"
"YJ9W" "Madam Butterfly"
"YJA0" "Rusalka"
"192XW" "The Ballet Icons Gala"
"YJ9Y" "The Marriage of Figaro"
Jan 17, 15:45 GMT
Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020
Completed - The scheduled maintenance has been completed.
Jan 14, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 06:01 GMT
Scheduled - The Spektrix system will be offline between 0600 and 0800 GMT for scheduled maintenance. This means the following events will be offline:
"1681V" "101 Dalmatians"
"ZRCC" "A Kind of People"
"19B96" "A Midsummer Night’s Dream"
"15E0G" "An Act Of God"
"10L8N" "Ben Fogle - Tales From the Wilderness"
"19PU4" "Buddy | The Buddy Holly Story (Portsmouth)"
"1664E" "Cinderella"
"11P46" "Collapsible"
"16MPE" "Comedy Store For Kids"
"18AJU" "Crissy Rock"
"183U4" "Dick Whittington"
"168DV" "Dragons and Mythical Beasts"
"17WYC" "Ed Byrne : If I'm Honest..."
"19PU6" "Educating Rita (Portsmouth)"
"17YYC" "Fame The Musical (Wembley Park)"
"162JN" "Faustus: That Damned Woman"
"11P48" "I Wanna Be Yours"
"16LVC" "In the Night Garden Live (Blackpool)"
"16LEL" "In the Night Garden Live (Crawley)"
"16KT6" "In the Night Garden Live (Darlington)"
"16M70" "In the Night Garden Live (Leeds)"
"16HZU" "In the Night Garden Live (Leicester)"
"18KJU" "In the Night Garden Live (Reading)"
"16G5C" "In the Night Garden Live (Shrewsbury)"
"16EL2" "In the Night Garden Live (Swansea)"
"15T8C" "Jack Dee"
"16NG8" "Jimmy Carr - Terribly Funny"
"16MP4" "Josh Widdicombe - Bit Much..."
"16LBL" "Julian Clary - Born to Mince"
"16M8Y" "King Gong"
"16MNL" "La Cage aux Folles"
"11P4A" "Level Up"
"108KL" "Love, Love, Love"
"19B98" "Macbeth"
"16MPL" "Manchester King Gong"
"13R3W" "National Youth Theatre's A Midsummer Night's Dream"
"16MPN" "New Comedians"
"16MPR" "New Stuff"
"1AB9C" "Peppa Pig's Best Day Ever (Shrewsbury)"
"1AB9A" "Peppa Pig's Best Day Ever (Telford)"
"ZRCU" "Poet in da Corner"
"19HV6" "PotterVision"
"16MNU" "RAGS The Musical"
"15C80" "Rob Beckett - Wallop"
"168CD" "Rodgers and Hammerstein’s Carousel"
"16847" "Romeo and Juliet"
"12MAN" "Sierra Boggess"
"1805E" "Sir Ranulph Fiennes – Living Dangerously"
"17ZC6" "Sister Act! The Musical"
"NJ3G" "Six The Musical (London)"
"19YUA" "Sleepless: A Musical Romance"
"13RHE" "SNOWFLAKE"
"108KR" "Sophocles’ Antigone: The Burial At Thebes"
"16MPW" "Stand Up Thursday"
"15C7Y" "Stephanie J Block – Unfinished Business"
"10P2G" "Sucker Punch"
"15YKU" "The Best In Stand Up"
"16M9C" "The Best In Stand Up"
"16MPY" "The Best In Stand Up"
"38WI" "The Comedy About A Bank Robbery"
"100FN" "The Comedy About A Bank Robbery + 2 Course Meal with wine @ Brumus Bar & Restaurant, Haymarket Hotel"
"MLEJ" "The Comedy About A Bank Robbery and Planet Hollywood meal package"
"100FW" "The Comedy About A Bank Robbery and Planet Hollywood meal package"
"16M9G" "The Cutting Edge"
"15E0N" "The Dublin Legends"
"10P2J" "The Gift"
"11P4E" "The High Table"
"10X8L" "The Lion, the Witch and the Wardrobe"
"ZT3A" "The Mousetrap"
"ZT3N" "The Mousetrap + 2 Course Post Theatre Dinner @ The Ivy"
"10JNG" "The Prince of Egypt"
"10JL6" "The Prince of Egypt and a Free Meal"
"19X94" "The Sunset Limited"
"1A2XG" "The Turn of the Screw"
"19TLG" "The Wedding Singer"
"19PU8" "The Woman in Black (Portsmouth)"
"16KW6" "Tim Vine is Plastic Elvis"
"43P2" "TINA - The Tina Turner Musical"
"VVFW" "TINA - The Tina Turner Musical + 2 Course Pre Theatre Meal @ Balthazar"
"43P5" "TINA - The Tina Turner Musical + 2 Course Pre Theatre Meal @ Ivy Market Grill"
"43P6" "TINA - The Tina Turner Musical + Post Theatre Meal @ The Ivy"
"18MVL" "Viva... The Vegas Variety Show!"
"1A636" "Voldemort & the Teenage Hogwarts"
"19PUA" "We Will Rock You (Portsmouth)"
"10P2L" "Welcome To Iran"
"1AGGL" "West End Does: Love"
"3WR0" "Witness for the Prosecution"
"XKEG" "Witness for the Prosecution + Free Drink"
"15ZNU" "Zorro: The Musical in Concert"
Jan 10, 16:15 GMT
Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

No incidents reported.

Jan 9, 2020
Completed - The scheduled maintenance has been completed.
Jan 9, 01:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 00:30 GMT
Scheduled - The Prioticket system will be offline between 0130 and 0200 CET for planned maintenance. This means the following events will be offline:

"1436L" "Hop-On Hop-Off Cardiff 24 Hours"
"1435W" "Hop-On Hop-Off Edinburgh 24 Hours"
"1430Y" "Hop-On Hop-Off Glasgow 1 Day"
"14310" "Hop-On Hop-Off Glasgow 2 Days"
"1470R" "Hop-On Hop-Off Inverness 24 Hours"
Jan 6, 16:43 GMT
Jan 8, 2020

No incidents reported.