All Systems Operational

About This Site

This status page lists the status of the core services directly within Ingresso's control: our API and our white label websites.

We do not list the status of the backend systems that we connect to, however when there is a problem with a backend system we receive an automated alert and then advise them of the issue.

API   Operational
90 days ago
99.94 % uptime
Today
White label websites   Operational
90 days ago
99.94 % uptime
Today
Supplier ticketing systems   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Schedule maintainance for ENO Dec 11, 08:00-10:00 GMT
The ENO system will be offline between 8:00 am and 10:00 am. Tuesday 11th December for schedule maintenance.

Events that will be impacted:

JX1J, Akhnaten
JH94, English National Ballet\s Swan Lake
T6K8, Friday Night is Music Night Celebrates David Bowie
JVTY, Jack The Ripper
NV62, Jonny Woo\s Brexit Cabaret
JVPL, La boheme
JVPY, Lucia Di Lammermoor
PE88, Man of La Mancha
JH96, Manon
JVYG, Notre Dame de Paris
JH92, Nutcracker
JWWY, ON YOUR FEET! The Story of Emilio and Gloria Estefan
JVR6, The Magic Flute
JVRW, The Merry Widow
JVRU, War Requiem
Posted on Dec 3, 16:39 GMT
Past Incidents
Dec 10, 2018

No incidents reported today.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018
Completed - The scheduled maintenance has been completed.
Dec 5, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 06:00 GMT
Scheduled - Scheduled
One of the systems that many of our suppliers use will be offline between 6:00am and 8:00am GMT Wednesday 5th December for scheduled maintenance.

Events that will be impacted:

N77Y, A Christmas Carol with Simon Callow
NHJ2, A West End Christmas at Cadogan Hall
JVUL, American Idiot (Dunstable)
NP34, An Evening with Katherine Jenkins
PD5U, Awful Auntie
NFH4, Beneath The Blue Rinse
KPX6, Bing Live! (Barrow)
M3ZA, Bing Live! (Blackpool)
KRG8, Bing Live! (Buxton)
KMJU, Bing Live! (Darlington)
M4PL, Bing Live! (Shrewsbury)
JYAG, Bing Live! (Skegness)
NF1R, Chita Rivera
M79C, Claude-Michel Schönberg in conversation with Edward Seckerson
NFH6, Cry Havoc
N4NR, Dead Dog in a Suitcase (and other love songs)
JGXG, Dialektikon
MM1G, Enter Shikari
NFH8, Gently Down The Stream
N4NU, Ghost Stories
M2ZY, Hansel & Gretel
NFHA, Hell Yes I\m Tough Enough
JW76, HOME ALONE in Concert!
NBDL, In the Night Garden Live (Blackpool)
NPXJ, In the Night Garden Live (Bradford)
NRPU, In the Night Garden Live (Darlington)
NMWG, In the Night Garden Live (Dorking)
NV2E, In the Night Garden Live (Dunstable)
NFJG, In the Night Garden Live (Poole)
NU78, In the Night Garden Live (Reading)
PEDU, In the Night Garden Live (Skegness)
NU96, In the Night Garden Live (Weston-super-Mare)
NFHC, Intra Muros
4C93, Jim Steinman\s Bat Out Of Hell - The Musical
NA4L, Kansas Smitty’s House Band
RY8G, Laura Michelle Kelly
N050, Leave to Remain
NTR0, London Nights
NP1Y, LOVE ACTUALLY with Live Orchestra
JX7G, Love-Lies-Bleeding
N1XG, Madagascar The Musical (Reading)
NG82, My Dad\s Gap Year
NFHE, Napoli, Brooklyn
MUDG, Nativity! The Musical
MPTE, Orpheus
JJ1N, Peter Pan
MPTG, Phoenix Comedy - December
JR68, Return to Elm House
NFHG, Rosenbaum\s Rescue
NP20, Russell Watson
NJ3G, Six The Musical (2019)
NPW6, Star Wars & Beyond: A John Williams Spectacular
RXCA, Stones In His Pockets
NFHJ, Summer Rolls
N4NW, The Animals and Children Took to the Streets
MRCR, The Box of Delights
38WI, The Comedy About A Bank Robbery
JYUR, The Comedy About A Bank Robbery + 2 Course Post Theatre Meal @ Le Caprice
JYUU, The Comedy About A Bank Robbery + 2 Course Pre Theatre Meal @ Le Caprice
MLEJ, The Comedy About A Bank Robbery and Planet Hollywood meal package
NFHL, The Dame
N300, The Drifters
NV9X, The Jive Aces Big Beat Revue
NFHN, The Last Temptation Of Boris Johnson
NFHR, The Life I Lead
MD0A, The Wider Earth
N7HU, The Wizard of OZ (Carlisle)
N7LL, They\ve Got Talent
43P2, TINA - The Tina Turner Musical
JYXW, TINA - The Tina Turner Musical & 2 Course Pre Theatre Dinner @ Hawksmoor (Seven Dials)
43P5, TINA - The Tina Turner Musical + 2 Course Pre Theatre Meal @ Ivy Market Grill
43P6, TINA - The Tina Turner Musical + Post Theatre Meal @ The Ivy
MM3A, UB40 - 40th Anniversary Tour
P5XJ, Variant 31 - An Immersive Survival Experience
NFHU, We\re Staying Right Here
NY4Y, West End Women
3WR0, Witness for the Prosecution
Dec 3, 15:04 GMT
Dec 4, 2018
Resolved - This incident has been resolved.
Dec 4, 12:35 GMT
Identified - Nimax API downtime

The list of affected events is below. We have raised this issue with ticket supplier and are awaiting their response.

TAEW A Beautiful Noise Music of Neil Diamond
KL5N Don Quixote
3WVT Everybody's Talking About Jamie
JHV6 Fastlove - A Tribute to George Michael
P4VW How to Find Love, Lose Weight and Live Forever… Without Really Trying!
RXBW Liza Pulman Sings Streisand
MKUC Operation Ouch
PB5L Rip It Up
224W Room on the Broom
36PE Showstopper! The Improvised Musical 2018
TAEY Showstopper! The Improvised Musical! 2019
TA4E The Gruffalo
2KDH The Play That Goes Wrong
3UF4 The Simon & Garfunkel Story (Lyric Theatre)
1VLG Thriller Live - London
JXZL True West
Dec 4, 11:09 GMT
Resolved - This incident has been resolved.
Dec 4, 11:05 GMT
Update - We are continuing to investigate this issue.
Dec 4, 11:05 GMT
Investigating - We are receiving 504 gateway timeouts from a supplier system and have raised this with the relevant support team. We will update when we get an update

The list of affected events is below.

"event_id" "long_event_desc"
"NUJ8" "A Hundred Words for Snow"
"JUR0" "Austentatious"
"TAJ8" "Betrayal"
"PDH0" "Black is the Color of My Voice"
"JJ1W" "Caroline, or Change"
"J9Y2" "Chicago"
"M3B2" "Come From Away"
"MHYW" "Coming Clean"
"N75A" "Dolly Parton presents: 9 to 5 The Musical"
"3UI4" "Dreamgirls"
"PB0L" "Home, I'm Darling"
"N17L" "Hot Gay Time Machine"
"TAK6" "In the Night Garden Live (Manchester)"
"TAK8" "In the Night Garden Live (Stoke-on-Trent)"
"TAKC" "In the Night Garden Live (Torquay)"
"TAKA" "In the Night Garden Live (Woking)"
"JY2A" "Nine Night"
"JWNL" "PINTER FIVE - The Room / Victoria Station / Family Voices"
"JWNJ" "PINTER FOUR - Moonlight / Night School"
"JWNN" "PINTER SEVEN - The Dumb Waiter / A Slight Ache"
"JWNE" "PINTER SIX - Party Time / Celebration"
"JWNG" "PINTER THREE - Landscape / A Kind of Alaska / Monologue"
"PDH2" "Scary Bikers"
"JYGU" "Summer and Smoke"
"NA68" "The Curious Incident of the Dog in the Night-Time"
"P4H4" "The Lehman Trilogy"
"41E8" "The Woman In Black"
"PDH4" "Trafalgar Studio 2, London: Soul Sessions"
Dec 4, 09:25 GMT
Resolved - This incident has now been resolved the last timeouts were at 04:05, we are following up with Delfont today regarding this issue.
Dec 4, 08:57 GMT
Identified - We have been receiving time outs from Delfont since 19.42. We have contacted the relevant support, and will update when we have more information.

The list of affected events is below:
400E Aladdin with free Virgin Train
NKBJ All About Eve
JVPJ Bill Bailey - Larks in Transit
4462 Company
JXTL Company + 2 Course Post Theatre Dinner @ The Ivy
2ZF5 Disney's Aladdin
JXU4 Disney's Aladdin + 2 Course Post Theatre Dinner at The Ivy
NV3G Disney's Aladdin + 2 Course Pre Theatre Dinner at Ivy Market Grill
NUF8 Disney's Aladdin + 2 Course Pre Theatre Meal @ Ivy Soho Brasserie
JXGJ DISNEY'S ALADDIN + PRE THEATRE MEAL & CHAMPAGNE PACKAGE
2BPS Les Miserables
JY7W Les Miserables + 2 Course Dinner @ The Hix Restaurant
JXGR Les Miserables + Pre Theatre Meal & Champagne Package @ The Ritz
41D5 Les Miserables + Pre Theatre Meal @ The Ivy Soho Brasserie
2BPO Mamma Mia!
NUF6 MAMMA MIA! + 2 Course Pre Theatre Meal @ Ivy Market Grill
2BPR The Book of Mormon
JXU6 The Book of Mormon + 2 Course Post Theatre Dinner at The Ivy
N560 The Book of Mormon + 2 Course Pre Theatre Meal @ The Ivy Soho Brasserie
41D3 The Book of Mormon + Post Theatre 2 Course Meal @ Le Caprice
JY7R The Book of Mormon + Pre Theatre 2 Course Meal @ Le Caprice
NV5C The Catherine Tate Show Live
JB8E The Height of the Storm
N566 The Height of the Storm + Post Theatre Meal @ The Ivy
JX0Y The Inheritance Part 1
JX1E The Inheritance Part 1
N55R The Inheritance Part 1 + 2 Course Post Theatre Dinner at The Ivy
JX10 The Inheritance Part 2
JX1G The Inheritance Part 2
N55U The Inheritance Part 2 + 2 Course Post Theatre Dinner at The Ivy
NV2Y The Price
Dec 3, 19:59 GMT
Dec 3, 2018
Resolved - This incident is now resolved, and Ingresso is continuing to monitor the health of the API and related systems.

Yesterday evening around 20:30 UTC our automated monitoring alerted us to a problem with database replication within the cluster of machines that serve the API. This resulted in degraded performance as machines in the load-balanced set were unable to find transactions in their local databases, forcing them to go through the central database master. This resulted in transactions taking longer than usual to confirm completion and a slower performance on the transactional throughput of the white label websites.

We have worked to restore the integrity of the database replication without loss of data or service overnight, a process which was completed around 2:00 UTC at which point all machines serving the main API were operational.

We will investigate further and put in place appropriate measures to prevent recurrence and apologise for any impact caused to our partners.
Dec 3, 09:08 GMT
Investigating - We are currently seeing degraded performance of the API which will be affecting white labels as well.
We are investigating the problem and will update when we know more.
Dec 2, 21:38 GMT
Dec 1, 2018

No incidents reported.

Nov 30, 2018
Resolved - A fix has been applied by ATG's ticketing provider to address the timeout problems. The issues first arose at 6:20am and they were fixed at 1:02pm.
Nov 30, 13:50 GMT
Identified - There are a large number of errors on the ATG system. The list of affected events is below. We have raised this issue with ATG's technical team and are awaiting a fix.

NUJ8 A Hundred Words for Snow
JKF2 American Idiot (Birmingham)
JKF6 American Idiot (Brighton)
JULE American Idiot (Edinburgh)
JKGN American Idiot (Glasgow)
JKF4 American Idiot (Manchester)
NE2E American Idiot (Milton Keynes)
JKGL American Idiot (Wimbledon)
JUR0 Austentatious
PDH0 Black is the Color of My Voice
JJ1W Caroline, or Change
J9Y2 Chicago
M66W Chicago + Pre Theatre Meal @ The Ivy Soho Brasserie
N3ZN Chicago + 2 Course Post Theatre Dinner at The Ivy
J9YA Chicago + 2 Course Pre Theatre Meal @ Le Caprice
RY90 Christmas Queens (Liverpool Empire)
M3B2 Come From Away
MHYW Coming Clean
N75A Dolly Parton presents: 9 to 5 The Musical
N752 Dolly Parton presents: 9 to 5 the Musical + 2 Course Pre Theatre Meal @ Ivy Market Grill
3UI4 Dreamgirls
JYKY Dreamgirls + 2 Course Pre Theatre Meal @ Hawksmoor - Seven Dials
NUGU Dreamgirls + 2 Course Pre Theatre Meal @ Ivy Market Grill
JYJ8 Dreamgirls + 2 Course Pre Theatre Meal @ Kaspar's @ The Savoy
M66J Dreamgirls + 2 Course Pre Theatre Meal @ Kaspars @ The Savoy
4E4P Dreamgirls + 2 Course Pre Theatre Meal @ Le Caprice
NTYE Dreamgirls + Post Theatre Meal @ The Ivy
TAJ8 Harold Pinter Theatre, London: Betrayal
PB0L Home, I'm Darling
N17L Hot Gay Time Machine
TAK6 In the Night Garden Live (Manchester)
TAK8 In the Night Garden Live (Stoke-on-Trent)
TAKC In the Night Garden Live (Torquay)
TAKA In the Night Garden Live (Woking)
NV26 Kinky Boots (Bristol)
JYH1 Kinky Boots (Edinburgh)
PB5J Kinky Boots (Glasgow)
NV4U Kinky Boots (Liverpool)
MKDA Kinky Boots (Manchester)
NV24 Kinky Boots (Milton Keynes)
NU0C Kinky Boots (Oxford)
NV3Y Kinky Boots (Stoke)
NP3Y Kinky Boots (Sunderland)
JY2A Nine Night
JWNL PINTER FIVE - The Room / Victoria Station / Family Voices
JWNJ PINTER FOUR - Moonlight / Night School
M65L Pinter Four - Moonlight / Night School With Free Meal @ Planet Hollywood
JWNN PINTER SEVEN - The Dumb Waiter / A Slight Ache
JWNE PINTER SIX - Party Time / Celebration
JWNG PINTER THREE - Landscape / A Kind of Alaska / Monologue
N3YJ Pinter Three - Landscape / A Kind of Alaska With Free Meal @ Planet Hollywood
PDH2 Scary Bikers
JYGU Summer and Smoke
RZKE Sunderland Empire, Sunderland: Christmas Queens
NA68 The Curious Incident of the Dog in the Night-Time
P4H4 The Lehman Trilogy
41E8 The Woman In Black
4E4N The Woman In Black + 2 Course Dinner @ Balthazar
PDH4 Trafalgar Studio 2, London: Soul Sessions
46ZX Wicked (Manchester)
Nov 30, 09:11 GMT
Nov 29, 2018

No incidents reported.

Nov 28, 2018

No incidents reported.

Nov 27, 2018

No incidents reported.

Nov 26, 2018
Resolved - The issue was resolved by the supplier yesterday.
Nov 26, 05:50 GMT
Identified - The ATG system is currently offline. The list of affected events is below. We have raised this issue with their technical team and are awaiting a fix.

MVFJ A Guide for the Homesick
NUJ8 A Hundred Words for Snow
JKF2 American Idiot (Birmingham)
JKF6 American Idiot (Brighton)
JULE American Idiot (Edinburgh)
JKGN American Idiot (Glasgow)
JKF4 American Idiot (Manchester)
NE2E American Idiot (Milton Keynes)
JKGL American Idiot (Wimbledon)
JUR0 Austentatious
PDH0 Black is the Color of My Voice
JJ1W Caroline, or Change
J9Y2 Chicago
M66W Chicago + Pre Theatre Meal @ The Ivy Soho Brasserie
N3ZN Chicago + 2 Course Post Theatre Dinner at The Ivy
J9YA Chicago + 2 Course Pre Theatre Meal @ Le Caprice
RY90 Christmas Queens (Liverpool Empire)
M3B2 Come From Away
MHYW Coming Clean
N75A Dolly Parton presents: 9 to 5 The Musical
N752 Dolly Parton presents: 9 to 5 the Musical + 2 Course Pre Theatre Meal @ Ivy Market Grill
3UI4 Dreamgirls
JYKY Dreamgirls + 2 Course Pre Theatre Meal @ Hawksmoor - Seven Dials
NUGU Dreamgirls + 2 Course Pre Theatre Meal @ Ivy Market Grill
JYJ8 Dreamgirls + 2 Course Pre Theatre Meal @ Kaspar's @ The Savoy
M66J Dreamgirls + 2 Course Pre Theatre Meal @ Kaspars @ The Savoy
4E4P Dreamgirls + 2 Course Pre Theatre Meal @ Le Caprice
NTYE Dreamgirls + Post Theatre Meal @ The Ivy
PB0L Home, I'm Darling
N17L Hot Gay Time Machine
NV26 Kinky Boots (Bristol)
JYH1 Kinky Boots (Edinburgh)
PB5J Kinky Boots (Glasgow)
NV4U Kinky Boots (Liverpool)
MKDA Kinky Boots (Manchester)
NV24 Kinky Boots (Milton Keynes)
NU0C Kinky Boots (Oxford)
NV3Y Kinky Boots (Stoke)
NP3Y Kinky Boots (Sunderland)
JY2A Nine Night
JWNL PINTER FIVE - The Room / Victoria Station / Family Voices
JWNJ PINTER FOUR - Moonlight / Night School
M65L Pinter Four - Moonlight / Night School With Free Meal @ Planet Hollywood
JWNN PINTER SEVEN - The Dumb Waiter / A Slight Ache
JWNE PINTER SIX - Party Time / Celebration
JWNG PINTER THREE - Landscape / A Kind of Alaska / Monologue
N3YJ Pinter Three - Landscape / A Kind of Alaska With Free Meal @ Planet Hollywood
PDH2 Scary Bikers
JYGU Summer and Smoke
RZKE Sunderland Empire, Sunderland: Christmas Queens
NA68 The Curious Incident of the Dog in the Night-Time
P4H4 The Lehman Trilogy
41E8 The Woman In Black
4E4N The Woman In Black + 2 Course Dinner @ Balthazar
PDH4 Trafalgar Studio 2, London: Soul Sessions
46ZX Wicked (Manchester)
Nov 25, 09:37 GMT