A fix has been implemented, we are pulling events back into the database - they will start to surface shortly. We are continuing to monitor.
Posted Mar 31, 2025 - 19:57 BST
Identified
The issue has been identified. Nliven have confirmed an issue around daylight saving times. Ingresso and Nliven are working on a resolution
Posted Mar 31, 2025 - 19:04 BST
Investigating
Dear Partner We are currently experiencing a loss of connectivity to suppliers using the Nliven ticketing system Ingresso engineers are working with Nliven engineers to troubleshoot and resolve Affected 'abba_voyage' 'area_15' 'cfb_hof' 'come_alive_kxtickets' 'delfont_nliven' 'guggenheim' 'kx_tickets' 'london_transport_museum_nliven' 'marylebone_theatre_nliven' ''mercerlabs_nliven' 'nederlander_two' nimax_nliven' 'omega_mart' 'queensland_performing_arts' 'queensland_performing_arts_the_gallery_of_modern_art' 'shaft_nliven' 'soho_place' 'spyscape' 'tottenhamhotspur' 'troubadour_wembley_park_nl' 'woodland_park_zoo'
Posted Mar 31, 2025 - 18:16 BST
This incident affected: API, White label websites, and Supplier ticketing systems.