Nliven API issue - affecting response times

Incident Report for Ingresso

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 19, 2026 - 19:31 BST

Update

Nliven have confirmed there is no issue on their side. Restarting the pods appears to have resolved the issue but the engineering team will continue to monitor.

Posted Oct 19, 2026 - 17:24 BST

Investigating

Initial troubleshooting points to an issue with the Nliven API. Raised with Nliven team .

Posted Oct 19, 2026 - 15:19 BST

This incident affects: API.