The system provider put steps in place to get performance back to normal. Our monitoring shows response times have returned to normal levels over the last hour
Posted Feb 12, 2019 - 15:45 GMT
Update
The system provider is currently investigating the problem. We'll provide updates as they become available
Posted Feb 12, 2019 - 14:57 GMT
Identified
We've noticed in large increase in response time, and a proportion of requests timing out across a range of backends
The list of affected events is below:
VK10 80's Live TE0G A Midsummer Night's Dream UCX6 All You Need Is Love - The Discovery Of Beatlemania M57A AN EVENING OF MUSIC AND DANCE with Birmingham Royal Ballet & The Royal Ballet Sinfonia NP34 An Evening with Katherine Jenkins VN9W An Evening with The Hairy Bikers TU8N And the Rest of Me Floats VN94 BARBARA DICKSON JKFA BC 2018/19: Albion Quartet in Recital JULN BC 2018/19: Amatis Trio in Recital JVN2 BC 2018/19: Anaïs Gaudemard in recital JUNR BC 2018/19: Aurora Orchestra JVB6 BC 2018/19: Chineke! Orchestra – Dvořák, Goodyear and Grieg JVBC BC 2018/19: Di Xiao – Femmes de Légende JVLU BC 2018/19: Good Friday St Matthew Passion JUKR BC 2018/19: Josep-Ramon Olivé in Recital JVNA BC 2018/19: London Sinfonietta – Music for 18 Musicians JUMY BC 2018/19: Mark Padmore and Paul Lewis perform Schumann's Dichterliebe JVBE BC 2018/19: National Youth Orchestra of Great Britain – Chávez, Gershwin and Copland JRZ4 BC 2018/19: Nicholas McCarthy in Recital JVB8 BC 2018/19: Opera North – Aida JV26 BC 2018/19: Oslo Philharmonic JRZ6 BC 2018/19: Peter Moore in Recital JV24 BC 2018/19: Russian Philharmonic of Novosibirsk JUNU BC 2018/19: Scottish Chamber Orchestra and Nicola Benedetti JVMY BC 2018/19: Sheku Kanneh-Mason JVLW BC 2018/19: Symphony Orchestra of India – Scheherazade WCC6 BC 2018/19: The British Paraorchestra – Terry Riley’s In C WHAN Beasts of London NFH4 Beneath The Blue Rinse UHEJ Bill Laurance UCX8 Billy Pearce - Rock with Laughter Special! KRG8 Bing Live! (Buxton) WKD6 Bing Live! (London) M4PL Bing Live! (Shrewsbury) JYAG Bing Live! (Skegness) UY2Y Boyzlife VN9A Brit Floyd - Another Brick In The Wall RZL8 Cannon & Ball VK0L Charlie Landsborough UY30 Chicago Blues Brothers VK12 Chris Norman - The original voice of ‘Smokie' UY32 Circus of Horrors TU8R CLASS VK0N Count Arthur Strong TGRE Counting Sheep UCXA Crooners - A Rip Roaring Comedy Music Show NFH6 Cry Havoc N4NR Dead Dog in a Suitcase (and other love songs) UY3Y DNA Mindreaders UY34 Dr John Cooper Clarke TUG6 Equus UY3U Evil Blizzard TE0J Evita RZL4 Faith – The George Michael Legacy UY36 Francis Rossi JUNC Franco Fagioli and Il Pomo d'Oro NFH8 Gently Down The Stream N4NU Ghost Stories VN9Y Giorgio Moroder TU8U Going Through TE0L Hansel and Gretel VN9E Hanson - String Theory NFHA Hell Yes I'm Tough Enough NBDL In the Night Garden Live (Blackpool) NPXJ In the Night Garden Live (Bradford) NRPU In the Night Garden Live (Darlington) NMWG In the Night Garden Live (Dorking) NV2E In the Night Garden Live (Dunstable) NFJG In the Night Garden Live (Poole) NU78 In the Night Garden Live (Reading) PEDU In the Night Garden Live (Skegness) NU96 In the Night Garden Live (Weston-super-Mare) NFHC Intra Muros UHEL Kathryn Tickell WCEE Kelli O'Hara VVM0 Kinky Boots VN98 KT TUNSTALL TG26 Laura Benanti RY8G Laura Michelle Kelly N050 Leave to Remain UCXU Les McKeown's Bay City Rollers TLTN Les Musicals' Live Concert Tour N1XG Madagascar The Musical (Reading) V3Z0 Main Men of Musicals UY38 Mercury - Queen WKBG Mouthpiece NG82 My Dad's Gap Year PAE6 My Name is Lucy Barton TLLY My Name is Lucy Barton + 2 Course Pre Theatre Meal NFHE Napoli, Brooklyn UCJN Nativity! The Musical UCY6 Oh! What A Feeling: The Concert Tribute to Lionel Ritchie TE0N Our Town VK14 Preston Beer Festival UY3A Psychic Sally R674 Roy Chubby Brown VNA0 Rufus Wainwright VN9R Rumours of Fleetwood Mac NP20 Russell Watson UCYA Sam Bailey UY3C Seven Drunken Nights THT8 Shalamar VK0R Sherlock Holmes: The Sign of Four VK0U Sing-a-Long-a The Greatest Showman! (PG) NJ3G Six The Musical (2019) UCYC Snow White & The Seven Ugly B*****ds! VFPN Soft Animals UY3E Spirit of the Dance VNA2 Stairway to Heaven: Led Zeppelin Masters UY3G Stewart Francis RXCA Stones In His Pockets TU8W Strange Fruit VNA4 Strictly Come Dancing, The Professionals NFHJ Summer Rolls VNBJ Tabby McTat UHEN Talvin Singh N4NW The Animals and Children Took to the Streets VNA6 The Cat In The Hat 38WI The Comedy About A Bank Robbery JYUR The Comedy About A Bank Robbery + 2 Course Post Theatre Meal @ Le Caprice JYUU The Comedy About A Bank Robbery + 2 Course Pre Theatre Meal @ Le Caprice MLEJ The Comedy About A Bank Robbery and Planet Hollywood meal package N300 The Drifters U9MR The Fizz VM6J The Gin & Rum Festival PHWG The Joe Longthorne Show VK0W The Ladyboys Of Bangkok NFHN The Last Temptation Of Boris Johnson NFHR The Life I Lead WM0L The Mousetrap + 2 Course Post Theatre Dinner @ The Ivy VX6G The Mousetrap 2019 WAAN The Nutcracker WKBJ The Paper Man UHER The Ronnie Scott's All Stars present: 'The Ronnie Scott's Story' MD0A The Wider Earth 43P2 TINA - The Tina Turner Musical JYXW TINA - The Tina Turner Musical & 2 Course Pre Theatre Dinner @ Hawksmoor (Seven Dials) VYN6 TINA - The Tina Turner Musical + 2 Course Post Dinner @ J Sheekey VVFW TINA - The Tina Turner Musical + 2 Course Pre Theatre Meal @ Balthazar 43P5 TINA - The Tina Turner Musical + 2 Course Pre Theatre Meal @ Ivy Market Grill 43P6 TINA - The Tina Turner Musical + Post Theatre Meal @ The Ivy MM3A UB40 - 40th Anniversary Tour P5XJ Variant 31 - An Immersive Survival Experience NFHU We're Staying Right Here UY3R Wet, Wet, Wet 3WR0 Witness for the Prosecution VN9L ZOG VN9U ZOG
Posted Feb 12, 2019 - 14:48 GMT
This incident affected: Supplier ticketing systems.