Supplier issue: Reserves failing for Merlin US events
Incident Report for Ingresso
Resolved
The issue has been resolved.
Posted Feb 24, 2021 - 12:47 GMT
Monitoring
Reservations for Merlin US events are now working. We're currently monitoring to ensure there are no further issues.
Posted Feb 24, 2021 - 10:04 GMT
Identified
The reservations are currently failing for Merlin US events. The issue has been identified and fix is currently in progress.

The list of affected events is below:
18KKA,"1 Day LEGOLAND Park"
1BG46,"1-Day LEGOLAND California"
1BG48,"2-Day RESORT Hopper"
1DNL2,"Big Bus Classic 1 Day + Madame Tussauds Las Vegas"
1D9EG,"Grand Duo (MT + Gondola)"
1D9EJ,"Grand Trio (MT + Gondola + Meal)"
1DEBE,"LDC Atlanta - General Admission"
1DEUU,"LDC Boston - Trade Admission"
18M3E,"LEGOLAND California (LAP) (Grouped Packages)"
1DFH2,"Legoland Discovery Center - Colombus -General Admission"
1DEN0,"LEGOLAND Discovery Center Arizona- General Admission"
1DEBG,"LEGOLAND Discovery Center Atlanta - General Admission"
1DFH4,"LEGOLAND Discovery Center Columbus - General Admission"
1DETC,"Legoland Discovery Center Dallas - General Admission"
1DETE,"LEGOLAND Discovery Center Dallas/Fort Worth - General Admission"
1DN7E,"LEGOLAND Discovery Center Kansas - General Admission"
1DEGU,"LEGOLAND Discovery Center Kansas - General Admission"
1DEGR,"Legoland Discovery Center Kansas - General Admission"
1DN72,"LEGOLAND Discovery Center Michigan - General Admission"
1DERE,"LEGOLAND Discovery Center Michigan - General Admission"
1DERC,"Legoland Discovery Center Michigan - General Admission"
1DEBC,"Legoland Discovery Center Philadelphia - General Admission"
1DEAR,"LEGOLAND Discovery Center Philadelphia - General Admission"
1DF9L,"LEGOLAND Discovery Center San Antonio - General Admission"
1DEMY,"Legoland Discovery Centre Arizona - General Admission"
1DEB6,"Legoland Discovery Centre Chicago - General Admission"
1DF9J,"Legoland Discovery Centre San Antonio - General Admission"
14U8A,"Legoland Florida Resort"
14U8E,"Legoland Florida Resort & Water Park"
18M3C,"LEGOLAND Silver Annual Pass"
1DJP2,"Madame Tussauds + Big Bus Classic City Tour"
1DHXL,"Madame Tussauds + SEA LIFE + Buca di Beppo"
1D8X2,"Madame Tussauds + SEA LIFE - Trade"
1DLJ4,"Madame Tussauds + Statue of Liberty"
1DG1E,"Madame Tussauds - Nashville - General Admission Buy One Get One for $10"
1DG1C,"Madame Tussauds - Nashville General Admission - Closed Channel - Open Dated"
1DG80,"Madame Tussauds - Orlando - BOGO"
1D8X6,"Madame Tussauds - Trade"
1DLJA,"Madame Tussauds Admission for 2"
1D9EE,"Madame Tussauds Las Vegas - General Admission + Marvel 4D Experience"
1DNKW,"Madame Tussauds Las Vegas - Ultimate Celebrity Experience: Hard Rock"
1DCEU,"Madame Tussauds Nashville - General Admission"
1DCER,"Madame Tussauds Nashville - General Admission"
1DFZR,"Madame Tussauds Nashville - General Admission"
1DFGY,"Madame Tussauds Nashville - General Admission for Two"
1DN7C,"Madame Tussauds New York - General Admission"
1DJP4,"Madame Tussauds New York - General Admission"
1D824,"Madame Tussauds New York Standard Admission"
1DG82,"Madame Tussauds Orlando - General Admission"
1DER0,"Madame Tussauds Promo Admissions"
1DLJE,"Madame Tussauds Standard Admission"
1D8X8,"Main Attraction - MTO Open Dated (Grouped Packages)"
1D8XC,"Main Attraction - SLO Open Dated (Grouped Packages)"
18KKC,"Open - LEGOLAND New York - LLNY Open (Grouped Packages)"
14U88,"RS-1 Day Park"
14U8C,"RS-1 Day Park + WP"
14U8G,"RS-2 Day Park"
14U8J,"RS-2 Day Park + WP"
1D8XA,"SEA LIFE - Trade"
1DEN4,"SEA LIFE Arizona - General Admission"
1DEN2,"SEA LIFE Arizona - General Admission"
1DE90,"Sea Life Charlotte - Individual General Admission"
1DETJ,"SEA LIFE Grapevine Aquarium - General Admission"
1DETG,"SEA LIFE Grapevine Dallas - General Admission"
1DEGW,"SEA LIFE Kansas General Admission"
1DERG,"SEA LIFE Michigan - General Admission"
1DERJ,"SEA LIFE Michigan Aquarium - General Admission"
1DG84,"SEA LIFE Orlando - BOGO"
1DG86,"SEA LIFE Orlando Aquarium - General Admission"
1DE92,"SEALIFE Charlotte-Concord - General Admission"
1DEGY,"SEALIFE Kansas City - General Admission"
1DN78,"SEALIFE Minnesota - General Admission"
1DDXC,"SEALIFE Minnesota - General Admission"
1D9EL,"Standard Admission"
1D9EN,"Standard Admission"
1D828,"Standard Admission - BOGO"
Posted Feb 23, 2021 - 17:22 GMT
This incident affected: Supplier ticketing systems.